Credit Card Payments
We accept Visa, Mastercard, and Ameircan Express payments directly through our secure, encrypted shopping cart. No credit card numbers are stored online.
When paying via PayPal, IT IS VERY IMPORTANT THAT YOU COMPLETE THE PAYPAL PROCESS THROUGH TO THE END for your order to be placed. Once you submit your payment, you must use the link to return to the site or your order will not be submitted, even though we have received your payment.
Shipping and Handling
Shipping charges are based upon (estimated) weight. To check your current shipping cost at any time, simply click "Shopping Cart" then click "Estimate Shipping and Tax” then proceed to select the preferred shipping method.
Please note that quoted shipping rates (all methods) will not cover "split shipment" costs.
In stock merchandise is typically shipped within 1-2 business days following receipt of payment. Some exceptions may apply.
Pre-Ordered merchandise is typically shipped within 1-2 business days following the arrival of the merchandise at our warehouse, with full cases and "sets" receiving top priority. All other pre-orders are then processed in the order in which they were received. Unusually "large" pre-order releases may take longer to process and ship.
Cancellations and/or changes on both "In-Stock" and “Pre-Order” items that have already been processed will incur a 25% restocking fee, as your order has prevented us from selling this merchandise to other customers while we've "stored" the product for you.
Domestic Shipping (For Malaysia Only)
By default, we ship all item domestically using the Malaysian Postal Services. There are 2 means of shipping to select:
Kindly take note that the customer assumes all liability for lost/damaged packages travelling within Malaysia via Regular Parcel Mail or POSLAJU. If you are concerned about being covered for loss/damage, please choose POSLAJU Domestic.
In very rare instances, when orders require us to ship multiple packages (due to parcel size restrictions set by your country or due to split shipments for items with multiple release dates) your shipping rates might be higher than the shopping cart rates shown. The shopping cart is not be able to determine these "multiple package" parameters on its own, and there is no shipping discount offered to us by the shipping company to ship more than one international package at a time. We will adjust your shipping fees accordingly to cover our shipping costs.
We cannot be responsible for any Customs Fees or Taxes assessed on packages or items shipped to any location within Malaysia.
We have no control over governmental authorities in imposing or requiring any additional approvals, permits, or licences for any item or collectible purchased.
Please also note that selected imported items are subject to additional governmental declaration and inspection that require special approvals and fees, and if such approvals are not obtained, your purchase will be cancelled with a maximum 50% refund of you order.
By default, all international shipping costs follow the Malaysian Postal Services. There are 2 means of shipping to select:
Kindly take note that the customer assumes all liability for lost/damaged packages traveling to non-Malaysian destinations using Regular Parcel Airmail or POSLAJU.
International orders from new customers may be held until we are able to verify proper receipt of funds. We apologize for any inconvenience, but due to the amount of fraudulent credit card activity that originates from overseas, we must take steps to protect ourselves from those few bad people who are trying to spoil it for everyone else. It's a better option than discontinuing foreign shipments altogether. Please feel free to contact us if you have any questions regarding this policy. Once you have been established as a legitimate paying international customer, your future orders will not be delayed from prompt shipping.
In very rare instances, when international orders require us to ship multiple packages (due to parcel size restrictions set by your country or due to split shipments for items with multiple release dates) your shipping rates might be higher than the shopping cart rates shown. The shopping cart is not able to determine these "multiple package" parameters on its own, and there is no shipping discounts offered to us by the shipping company to ship more than one international package at a time. We will adjust your shipping fees accordingly to cover our shipping costs.
We are not responsible for any Customs Fees or Taxes assessed on packages or items entering foreign destinations. We have no control over foreign entity's right and/or ability to tax their citizens or if it requires any additional approvals, permits, or licences for any item or collectible purchased.
Finally, although we ship worldwide, in very rare circumstances, we may not be able to ship to a particular country. If such cases were to arise, the buyer will be immediately informed and full 100% refund will be issued.
Returns, Refunds, Cancellations
If an item is damaged during shipping, please contact us via email or our customer service phone number to report the damage. All customers, Domestic and International, must return the merchandise to us, unopened before any refunds or credit will be given for either the product or the return shipping fees. If a replacement is not available, the customer can choose to receive a refund or a store credit.
ALL order cancellation requests MUST be submitted via email. We do not accept cancellations by phone. This is to protect the customer, as email creates a written history of your request and its subsequent outcome that can be later verified in the event that you receive something that you did not wish to receive.
ALL order cancellations and/or returns will be assessed a minimum 25% cancellation/ restocking fee. High-ringgit items (MYR250+) and orders that are cancelled after they have already entered processing are subject to a higher cancel/restock fee of up to 25%.This is primarily because we are stuck paying the vendor for your item whether you end up purchasing it or not, plain and simple. It sucks, but it certainly isn't anything personal. The minimum cancel charge is MYR10.00.
Shipping charges for these returns are the responsibility of the customer. ALL returns require pre-authorization. Please do not send back items without contacting us first, as we will have no clue why we are receiving the goods and you will likely be waiting a very long time to see any sort of credit or exchange. Unopened item returns MUST be received in new, sellable condition in order for you to receive credit.
Once an item has been opened the responsibility for warranty claims lie with the manufacturer. Jayline Marketing Sdn Bhd and Toyrebels.com will not be held liable for broken toys that have been opened and "played with." We will try to help where we can, but our options may be limited.
Please feel free to contact us directly with any product or service concerns you may have. We would appreciate an opportunity to satisfy your service needs directly, prior to any external escalation procedures.
Please note that this return policy applies to only items you have received.